Shipping
NB. We only send Flares by fully authorised carriers in special packaging to UK Mainland addresses
Our policy is to send lifejackets, rearming kits, paint, antifouling and fire extinguishers by carrier rather than by Royal Mail,
Saturday Delivery is only available by special arrangement
Therefore if you order before Midday on Friday and select Overnight Delivery your parcel will arrive on Monday,
If you order after Midday on Friday and select Overnight Delivery your parcel will arrive on Tuesday
Sunday delivery is not available
Any doubts about carriage please contact us on 01297 20744 - we are here to help
UK Mainland
- Overnight Delivery
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- UK Mainland Only
- Is on the next working day i.e.Moday to Friday, provided you have ordered before noon
- This is because our carrier collection is quite early in the afternoon
- 2-Day Delivery
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- UK Mainland Only
- Is therefore on the second working day after you placed your order, provided you have ordered before noon
- So e.g. if you place an order on Tuesday afternoon/evening and select 2 Day it will be delivered by Friday
- 3-Day Delivery
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- UK Mainland Only
- Is therefore on the third working day after you placed your order, provided you have ordered before noon
- Standard Delivery
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- UK Mainland please allow up to 7 working days
N.B. If you order on a weekend day or a Bank Holiday then the earliest despatch will be on the next working day
We will always endeavour to deliver your parcel on the earliest possible day. If you inform us that you want it to arrive on a particular day then we will try to accommodate you.
There are different charges for
- Scottish Highlands [including some postcodes classed by our carrier as 2 day surcharge areas]
- Islands including e.g. Northern Ireland, Isle of Wight, Isle of Man, Scilly Isles, Scottish Isles and the Channel Islands
- Popular European Destinations
We use Royal Mail for parcels up to 1kg and for Highlands and Islands where it is the least expensive option.
There is also an option to upgrade from 'Standard delivery' (which in these cases means by Royal Mail) to 'Delivery by Carrier'.
We use Interlink for our Express Deliveries and either Tuffnells or Nightfreight for our heavy parcels (including pallets) and hazardous parcels.
Carrier deliveries require a signature unless you tick the appropriate box in checkout indicating that it is safe to leave the parcel.
Please give instructions for the delivery driver on where it is asfe to leave the parcel but please restrict them to one short sentence if possible
Please note that if you are in a surcharged delivery area then you may enter a separate delivery address e.g. at work which may not be surcharged. This is also a good idea for valuable parcels requiring a signature.
We regret we are unable to ship goods to North America
If you are in doubt about any aspect of our delivery system please contact us - we are here to help.
About Us
Jimmy Green Marine Limited is a company registered in England and Wales with Company No: 7044915, VAT number GB 979 3427 65
Registered Office: The Meadows, Beer, Devon, EX12 3ES
Making a Purchase
Making a purchase couldn't be easier, just browse the store, and add any items you wish to buy to the shopping basket using the "Add to Cart" button - When ordering make sure you have ordered the correct length, colour etc.
You will need to set the shipping destination before you can proceed to the checkout. This is done in the 'View Basket' page. Setting the shipping destination allows us to calculate the shipping charge.
Once your shipping has been set click on 'Checkout' and you will be asked for a few relevant details that we need to complete the order.
Creating an Account
When you place your first order and fill in all your details our website will automatically create an account for you using your e-mail address as your username. Your password will also be automatically generated and e-mailed to you. Once you have logged in you can then alter your password to something you can remember.
We Accept Credit Card Payment
When your confirmation of order is received, this indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in case either we have made a mistake in pricing, or we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Credit Card Security
When the order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any website. We do not see your number or store it anywhere. The money transaction is handled by "SagePay". Neither Jimmy Green Marine nor SagePay pass your details to any third party.
Tax Charges
All prices include VAT where applicable. Deliveries to the Channel Islands and outside the European Union will be VAT free.
Back Orders
If your item is not in stock, we will endeavour to get it to you as soon as possible. We will contact you with the option of cancelling if you would rather not wait.
Guarantee
We endeavour to supply all goods exactly as advertised on our website and promise not to 'switch sell' i.e. substitute another similar product, without prior consent.
Returns Policy
Your rights to return goods are protected under the "EU Distance Selling Directive" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
N.B. If you have made an error in ordering a 'custom' i.e. bespoke product then you are not entitled to a refund. We will however look more favourably on your situation if you are reordering the correct item and offer you a partial credit depending on how 'saleable' we deem the item that you are returning.
If you are returning an article of clothing out of choice and not because of a fault then your money will be refunded less a £5 administrative charge.
Cookies
Cookies are used on this shopping site to keep track of the contents of your shopping basket and to store delivery address etc. However, your credit card details are not seen or stored by us at all. Cookies are also used after you have logged on as part of the process. You can turn off cookies within your browser by going to "Tools - Internet options - Privacy" and selecting to block cookies. If you turn off cookies you will be unable to place orders or benefit from other features that use cookies.
Buy from us with confidence, with...
We accept the following credit cards: