Shipping, Terms & Conditions
NB. We only send Flares by fully authorised carriers in special packaging to UK Mainland addresses
To determine the cost of delivery, select the items you wish to buy & add them to your basket. Insert post code of your delivery destination & select the type of delivery you require.
This will indicate the total cost of delivery for your items.
Our policy is to send lifejackets, rearming kits, paint, antifouling and fire extinguishers by carrier rather than by Royal Mail,
Saturday Delivery is only available by special arrangement
Therefore if you order before Midday on Friday and select Overnight Delivery your parcel will arrive on Monday,
If you order after Midday on Friday and select Overnight Delivery your parcel will arrive on Tuesday
Sunday delivery is not available
Any doubts about carriage please contact us on 01297 20744 - we are here to help
- Overnight Delivery
- UK Mainland Only
- Is on the next working day i.e. Monday to Friday, provided you have ordered before noon
- This is because our carrier collection is quite early in the afternoon and we need to allow time for e.g. splicing, sewing, rigging
- 2-Day Delivery
- UK Mainland Only
- Is therefore on the second working day after you placed your order, provided you have ordered before noon
- So e.g. if you place an order on Tuesday afternoon/evening and select 2 Day it will be delivered by Friday
- 3-Day Delivery
- UK Mainland Only
- Is therefore on the third working day after you placed your order, provided you have ordered before noon
- Standard Delivery
- UK Mainland please allow up to 7 working days
N.B. If you order on a weekend day or a Bank Holiday then the earliest despatch will be on the next working day
We will always endeavour to deliver your parcel on the earliest possible day. If you inform us that you want it to arrive on a particular day then we will try to accommodate you.
We allow up to 7 working days for standard delivery because we send out a large number of 'custom' orders e.g. rope with splices, whippings, wire rigging with terminals, webbing jackstays with sewn loops.
If you elect to pay any of the 'Express' surcharges we will then do our utmost to deliver to you within your given time frame.
There are different charges for
- Scottish Highlands and 2 Day Area
N.B. Our carriers classify some Scottish Postcodes as a 2 Day Area even though they are not actually in the Scottish Highlands.
This is beyond our control
- Islands including e.g. Northern Ireland, Isle of Wight, Isle of Man, Scilly Isles, Scottish Isles and the Channel Islands
- Popular European Destinations
- Delivery by Carrier, see below
We use Royal Mail First Class for parcels up to 1kg in the UK. This is not currently trackable.
N.B. On April 1st 2014 Royal Mail increased their prices substantially and put a strict limitation on the size of qualifying parcels.
However we still use Royal Mail for Highlands and Islands where it is the least expensive option.
Delivery by Carrier
There is also an option to upgrade from 'Standard Delivery' (which in these cases means by Royal Mail) to 'Delivery by Carrier'.
'Delivery by Carrier' means that your delivery is trackable and the delivery date will be more positive than Royal Mail. It does not necessarily mean an overnight service.
We use Royal Mail Airmail for all International small parcels unless an express service has been quoted and paid for.
We use Interlink for our Express Deliveries and Tuffnells for our heavy parcels (including pallets) and hazardous parcels.
Carrier deliveries require a signature unless you tick the appropriate box in checkout indicating that it is safe to leave the parcel.
Please give instructions for the delivery driver on where it is safe to leave the parcel but please restrict them to one short sentence if possible
Please note that if you are in a surcharged delivery area then you may enter a separate delivery address e.g. at work which may not be surcharged. This is also a good idea for valuable parcels requiring a signature.
We regret we are unable to ship goods to North America
If you are in doubt about any aspect of our delivery system please contact us - we are here to help.
Collect in Store
It is possible to arrange a Collection in Store.
Select your items into your 'basket', proceed to 'Checkout', select United Kingdom as your delivery destination, enter your post code (you can enter the Jimmy Green post code = EX12 3ES if you don't have one in your own address), click OK on the confirmation, select 'Collect in Store' from the 'Select Shipping Method' drop down box.
The charge is currently a nominal £1.
It would be very helpful to give us a collection date. You can either enter it into the 'Leaving Instructions' box or send a separate e-mail to firstname.lastname@example.org to explain in more detail.
Please bear in mind that if you have ordered any 'Splicing, Sewing or Fabrication' we will need time to complete your order.
If you have ordered anything which we cannot supply in the time frame you have given us we will notify you immediately, either by e-mail or by telephone.
Jimmy Green Marine Limited is a company registered in England and Wales with Company No: 7044915, VAT number GB 979 3427 65
Registered Office: The Meadows, Beer, Devon, EX12 3ES
Making a Purchase
Making a purchase couldn't be easier, just browse the store, and add any items you wish to buy to the shopping basket using the "Add to Cart" button - When ordering make sure you have ordered the correct length, colour etc.
You will need to set the shipping destination before you can proceed to the checkout. This is done in the 'View Basket' page. Setting the shipping destination allows us to calculate the shipping charge.
Once your shipping has been set, click on 'Checkout' and you will be asked for a few relevant details that we need to complete the order.
Creating an Account
When you place your first order and fill in all your details our website will automatically create an account for you using your e-mail address as your username. Your password will also be automatically generated and e-mailed to you. Once you have logged in you can then alter your password to something you can remember.
We Accept Credit Card Payment
When your confirmation of order is received, this indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in case either we have made a mistake in pricing, or we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Credit Card Security
When the order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any website. We do not see your number or store it anywhere. The money transaction is handled by "SagePay". Neither Jimmy Green Marine nor SagePay pass your details to any third party.
All prices include VAT where applicable. Deliveries to the Channel Islands and outside the European Union will be VAT free.
If your item is not in stock, we will endeavour to get it to you as soon as possible. We will contact you with the option of cancelling if you would rather not wait.
We endeavour to supply all goods exactly as advertised on our website and promise not to 'switch sell' i.e. substitute another similar product, without prior consent.
Your rights to return goods are protected under the "EU Distance Selling Directive" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
N.B. If you have made an error in ordering a 'custom' i.e. bespoke product then you are not entitled to a refund. We will however look more favourably on your situation if you are reordering the correct item and offer you a partial credit depending on how 'saleable' we deem the item that you are returning.
If you wish to return an article of clothing out of choice (not because of any fault in the item purchased) then we will offer you an exchange or credit note to the value of the goods purchased excluding the delivery charge. Refunds will be subject to a £5 administrative charge.