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Terms and Conditions

About Us
Jimmy Green Marine Limited is a company registered in England and Wales: Company Number 7044915; VAT Number GB 979 3427 65
Registered Office: The Meadows, Beer, Devon, EX12 3ES 

Making a Purchase
Making a purchase is very straightforward, just browse the store, add any items you wish to buy to the shopping basket using the "Add to Cart" button, click on the Big Green VIEW BASKET button.
On the next page you can enter your shipping destination - our website will calculate and display the courier options and prices.
Once your shipping has been set, click on Checkout and you will be asked for a few relevant details that we need to complete the order.

Creating an Account
When you place your first order and fill in all your details our website will automatically create an account for you using your e-mail address as your username. Your password will also be automatically generated and e-mailed to you. Once you have logged in you can then alter your password to something you can remember.

We Accept Credit Card Payment
The automated email that is sent to you on completion of your payment is an acknowledgement of your order but It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in case either we have made a mistake in pricing, or we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Credit Card Security
We do not take card payment on our own website. We direct you to the PCCI Compliant Sagepay Payment Gateway where card data protection is paramount. Card numbers are not held in clear text on any website. Jimmy Green Marine Ltd is a PCCI compliant retailer.

Tax Charges
All prices include VAT where applicable. Deliveries to the Channel Islands and outside the European Union will be VAT free. This is deducted from the prices in the basket once you have entered a vat free destination.

Back Orders
If your item is not in stock, we will endeavour to get it to you as soon as possible. We will contact you with the option of cancelling if you would rather not wait.

Guarantee
We endeavour to supply all goods exactly as advertised on our website and promise not to 'switch sell' i.e. substitute another similar product, without prior consent.

Returns Policy

Your right to cancel is protected under The Consumer Contracts Regulations 2013 

Faulty/Incorrect Goods Returns:
If you need to return a purchase because either we have made an error or the item is proven to be faulty then we will reimburse reasonable return postage costs, normally capped at the level which we have charged to deliver the parcel to you (not including any Express Upgrade charges). We cannot be held responsible for unreasonably high postage costs so please check before incurring any cost. Please bear in mind that we may have to return the goods to the manufacturer for their assessment on whether the goods are actually faulty

Perfect Goods Returns - you changed your mind, didn't like the colour, ordered the wrong size:
If you change your mind and wish to return an order that you have purchased online or on the telephone and you notify us in writing within the statutory time limit, we will refund to the value of the goods purchased plus the basic original delivery charge, subject to the goods being returned in perfect condition.
The basic delivery charge excludes any cost for enhanced service.
If the goods are not returned in perfect saleable condition, an appropriate deduction will be made from your refund. 
You are responsible for all return postage costs

If you change your mind and wish to return an order that you have purchased online or on the telephone outside the statutory time limit and up to a maximum period of 1 calendar month, we will issue a credit note to the value of the goods excluding the delivery charge.
The goods will be only be credited if they are returned in perfect saleable condition.
You are responsible for all return postage costs.
We do not accept liability for returned items that are lost in the post. Therefore, please retain proof of postage.
If you wish to exchange an item for a different size, then we may ask you for an additional delivery payment to cover the cost of the second delivery.
We do not accept returns after 1 calendar month

N.B. Any order which is personalised or made to customer specification is not covered by the Regulations.
This includes e.g. any rope, wire, webbing, netting or chain that has been cut to length, spliced or altered in any way.
If you have made an error in ordering a customer specified product then you are not entitled to a refund or a credit note.
However, we will look more favourably on your situation if you are reordering the correct item and may offer you a partial credit depending on how 'saleable' we consider the item that you are returning.

Flares/Pyrotechnics are considered 'Goods that are liable to deteriorate or expire rapidly' under the Regulations
Flares are sold at a discount to reflect their expiry date and are therefore non-returnable. 

Download the Jimmy Green Returns Form in Word format

Cookies
Cookies are used on this shopping site to keep track of the contents of your shopping basket and to store delivery address etc. However, your credit card details are not seen or stored by us at all. Cookies are also used after you have logged on as part of the process. You can turn off cookies within your browser by going to "Tools - Internet options - Privacy" and selecting to block cookies. If you turn off cookies you will be unable to place orders or benefit from other features that use cookies.

Do you need assistance? Then contact us...

If you have any questions or need help with your purchase, please call us on:

01297 20744 or email sales@jimmygreen.co.uk

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