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You are here: Your Right to Cancel

Your Right to Cancel

Your right to cancel (also meaning return) an order purchased online or over the telephone starts when you place the order and ends 14 days from the day you receive your goods.

If your order consists of multiple items, the 14 day period starts when you get the final delivery.

You must notify Jimmy Green Marine in writing within the 14 days - you then have a further 14 days to actually send the goods back.

Your refund of the goods value and the basic delivery cost will be prompt, subject to the order being returned in satisfactory condition – the statutory requirement is within 14 days of receipt

A deduction will be made if the value of the goods has been reduced as a result of you handling the goods.

Refunding the cost of delivery

Jimmy Green Marine will refund the basic original delivery charge. If you opted for enhanced service e.g. priority, express the refund will still only be for the basic charge

Exemptions to your Right to Cancel

Products with a critical expiry date e.g. pyrotechnics
Custom made products or personalised items e.g. any rope, wire, chain, webbing netting that has been cut to length, spliced or altered to your specification in any way
Items that have been mixed inseparably with other items after delivery.

Delivery of goods

The Consumer Rights Act, which came into force on 1 October 2015, states that the retailer is responsible for the condition of the goods until they are delivered to you, or someone else you have nominated to receive them on your behalf.

This means that Jimmy Green Marine is responsible for the courier delivery service.

Jimmy Green Marine will deliver within the statutory 30 days unless a longer period has been agreed.

If your delivery is later than agreed and it was essential that it was delivered on time, then you have the right to cancel the purchase and get a full refund.

If the delivery isn’t time essential but another reasonable delivery time can’t be agreed, you are also within your right to cancel the order for a full refund.

 

Download the Jimmy Green Returns Form in Word format.

Do you need assistance? Then contact us...

If you have any questions or need help with your purchase, please call us on:

01297 20744 or email sales@jimmygreen.co.uk

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